Privacy Policy

Introduction

ZenReplies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered review management service and visit our website zenreplies.com.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, such as:

• Business information (business name, address, phone number)
• Contact information (name, email address, phone number)
• Google Business Profile credentials and permissions
• Payment information (processed securely through Stripe)
• Communications between you and ZenReplies

Information We Collect Automatically

When you use our service, we automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (hardware model, operating system)
• Review data from your connected business profiles
• Usage data (features used, response approval patterns)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our review management services
• Monitor and respond to reviews on your behalf
• Send you review notifications and draft responses for approval
• Process transactions and send billing information
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, and support messages
• Detect, prevent, and address technical issues
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., payment processing, data storage, email delivery)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
• Protection of Rights: We may disclose information when we believe it necessary to protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure OAuth2 authentication for Google Business Profile access

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you cancel your subscription, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal purposes.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Portability: You can request a copy of your data in a structured, machine-readable format
• Opt-out: You can opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@zenreplies.com.

Third-Party Services

Our service integrates with third-party platforms like Google Business Profile. Your use of these platforms is governed by their respective privacy policies. We encourage you to review their policies:

• Google Privacy Policy: https://policies.google.com/privacy
• Stripe Privacy Policy: https://stripe.com/privacy

Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected in accordance with this privacy policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (which we do not do).

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:

ZenReplies
Email: privacy@zenreplies.com
Website: zenreplies.com